FAQ’s


  • What is Kindaba?

    Kindaba is your family’s private social network. Kindaba makes it easy to share, organise, and connect with each other, without worrying about who else can see these moments.

  • Who’s it for?

    Primarily, Kindaba is for any family, household, or individual who doesn’t like the idea of using traditional social networks to share everything about their family. Privacy conscious families also include those from diplomatic and military families, and families who have professions including the police and teachers.

    Parents with young children or who are expecting to have a child have told us they feel more comfortable sharing photos, videos, and news with family and friends through Kindaba. They feel in control of what they post.

    Many of our members also use Kindaba to keep up with extended family spread all over the world.

    Kindaba is also designed to be easy to use for family members who are less technically savvy. We provide support to walk you through how to use Kindaba and get it up and working for your family.

  • What devices can I use Kindaba on?

    Currently, Kindaba is available on iOS (iPhone, iPad, iPod Touch). Our Android version will be released shortly. We’re also working on a version for the web, which should be released soon. You can find our current feature roadmap here.

  • Where can I learn more about how to use Kindaba?

    You can find our Help Centre, filled with guides and how-to videos. You can also always write to us at support@kindaba.com and we’d be happy to answer your questions.

  • What’s the difference between Households and Followers?

    Your household is anyone who lives in the same space as you. On Kindaba, members of your household can post images, videos, links, create photo albums, and invite others to follow themselves or your family.

    Followers are anyone you invite to follow you or your household. They can comment and react to the posts that you make, but in order to post themselves, they will have to make their own household on Kindaba.

  • Are there ads?

    No. We created Kindaba as an alternative to ad-based social networks. It’s our mission to keep families connected without compromising your privacy. There are no ads, and no data selling. You own your own content…

  • Is it free?

    While we are in Beta testing, Kindaba is free for all users. Sometime in the autumn of 2017, we will begin to start our monthly subscription fee to preserve the ad-free experience. Because we don’t have any ads, nor do we sell any user data, the monthly subscription will ensure you feel confident that your content is in your control, and that you’re investing in a sustainable platform for your family.

    Here’s how the subscription will work. Every household on Kindaba will pay a set flat fee per month. This includes all the members of your household and as many extended family members and friends as you’d like to add as followers. One person pays for the family, and extended family members’ accounts are always free. If an extended family member wants to start their own household on Kindaba, they can easily start their own household account to get more features and control of their content. Every household has a month’s free trial to see if Kindaba is right for your family, and you can cancel anytime.

  • Is it secure?

    It is impossible to guarantee complete security, however we use industry leading technologies and providers to power our systems and manage user authentication. Our systems and processes are also under regular review from security professionals. Find a more in-depth explanation of the technologies we use on our security page.

  • Does Kindaba do…

    Find our feature list and roadmap here. Don’t see a feature you want? Suggest one to us!

  • What if I have more questions or if I need help?

    Write to support@kindaba.com, or else use the little blue bubble in the lower right hand corner of this screen to start a conversation!

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